Find answers to common questions about our pool services
How long does a typical pool repair take?
Most standard repairs like filter sand changes or minor crack repairs can be completed within 1-2 days. Larger projects like fiberglass relining or complete renovations may take 1-2 weeks depending on the scope of work.
Do you offer emergency leak detection services?
Yes, we provide 24/7 emergency leak detection and repair services. Water loss can cause significant damage if not addressed quickly, so we prioritize emergency calls and can often respond the same day.
What areas do you serve?
We serve the entire Greater Metro Area including all surrounding suburbs and communities. Our service area covers a 50km radius from our central location, ensuring we can reach most customers quickly.
How much does a new pool pump installation cost?
Pump installation costs vary based on the type and size of pump needed for your pool. We offer free on-site assessments and provide detailed quotes with no hidden fees. Most standard pump installations range from R8,000 to R15,000.
Do you provide free estimates?
Absolutely! We provide free, no-obligation estimates for all our services. Our team will visit your property, assess your needs, and provide a detailed quote with transparent pricing before any work begins.
Are your technicians licensed and insured?
Yes, all our technicians are fully licensed, certified, and insured. We carry comprehensive liability insurance to protect both our customers and our team. You can request to see our credentials at any time.
How often should I change my pool filter sand?
Pool filter sand should typically be replaced every 3-5 years, depending on usage and maintenance. Signs that it's time for replacement include cloudy water, reduced filtration efficiency, and increased pressure readings on your filter gauge.
What payment methods do you accept?
We accept cash, bank transfers, credit/debit cards, and electronic payments. We also offer flexible payment plans for larger renovation projects to make our services more accessible to all customers.
Do you offer maintenance contracts?
Yes, we offer customized maintenance contracts that include regular cleaning, chemical balancing, equipment checks, and seasonal opening/closing services. These contracts help prevent costly repairs and keep your pool in optimal condition year-round.
How long has Ginger Pools been in business?
Ginger Pools has been proudly serving the community for over 15 years, since 2008. We've built our reputation on quality workmanship, honest pricing, and exceptional customer service throughout our years of operation.
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